Refund policy

Changes or returns at the request of the buyer will be made only in the case of product tare / flaw / deterioration during shipping * or due to confusion *, within a maximum period of 14 calendar days from the receipt of the order, as established by the Consumer and User Law. You must notify us in the Contact tab of the web or send a message to and wait for our response.

* All our orders are reviewed and verified before shipment to avoid misfortunes, even so, we are human and there may be some setback.

If you need an invoice, we will be happy to send it to you. Send us your information to our email.


Personalized pieces are not subject to change or return.

The elaboration of each piece is completely handmade, so slight differences can occur in terms of textures or tones in the natural stones without being justification for exchange or refund if the piece was in perfect condition.